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Where is my order? UK CustomersUpdated a year ago

All UK shipments are currently despatched from our UK fulfilment centre. Once a package has been despatched, the tracking should update within 24 hours advising the delivery progress.

Most of our deliveries are completed within the lead-time advised on our website, but exceptions can occur in a small number of cases.

  • Royal Mail delivery 2-3 working days 
  • DPD delivery 1-2 working days 

If the tracking does not update within 72hrs of despatch, please contact our customer service team [email protected]

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